Service Advisors

 

 

Mike Cozza, Service and Parts Director, mcozza@mercedesbenznaples.com,
Phone (888) 872-1044 Ext. 133
Mike Cozza has joined Mercedes-Benz of Naples with a wealth of automotive experience. Mike grew up in the automotive business and has worked in every phase of the business in one form or another throughout his career. His family owned several Dealerships in western New York and New Jersey during the 70’s and throughout the 80’s. In that family owned operation Mike honed his well rounded skills by working in the Sales, Service, Parts and Detail departments. Mike’s love of the service and parts side of the business has driven him towards his current position. After moving to Florida in the late 80’s Mike continued his love affair with cars by working for many different automobile manufacturers until arriving at Mercedes-Benz of Naples in 2008. A native of New Jersey, Mike and his family have called Florida their home for almost 25 years. Working with Mercedes-Benz has given Mike a new appreciation of just how special a Mercedes really is. “The quality and craftsmanship are like nothing else in the industry ” “It’s an exciting job with an opportunity to interact with our community and it’s members on a daily basis ” Mike is looking forward to helping to make Mercedes-Benz of Naples one of the leading Mercedes-Benz dealerships in the country. Mike’s door is always open and welcomes our clients to stop in and visit any time you are in our facility.
Schedule your appointment to see Mike, and the rest of our Service staff today!
Craig Lumia, Assistant Service Manager, mclumia@mercedesbenznaples.com,
Phone (888) 872-1044 Ext 149
Craig has been working with the Mercedes-Benz brand for the last 27 years. He started with Mercedes-Benz USA Corporate Headquarters in 1987 holding several different positions. In 1994, Craig decided to relocate his family to Naples and become part of the Mercedes-Benz of Naples family. Craig has excelled since joining Mercedes-Benz of Naples due to his unparalleled customer service and his ability to manage his outstanding staff. Craig has also achieved the highest level of training with Mercedes-Benz USA earning his Master Certification in Service, Parts, and Body Shop management.”My passion is to treat all clients the way I would want to be treated and to make sure their car is fixed correctly the first time. “
Schedule your appointment to see Craig, and the rest of our Service staff today!
Tino Guerrero, Service Advisor, tguerrero@mercedesbenznaples.com,
Phone (888) 872-1044 Ext 148
Tino Guerrero has worked exclusively with Mercedes-Benz throughout his over 16 years of service experience. The senior service advisor, Tino has been with Mercedes-Benz of Naples since 1996. Tino has the distinction of being a Platinum Certified Service Advisor, and continually develops his knowledge of and expertise with Mercedes-Benz products. During his career, Tino has enjoyed building strong relationships with his customers. “My goals are to always anticipate my client’s needs and earn their continued trust.” Originally from Michigan, Tino has lived in Florida for over 23 years. Over the years, Tino’s clients have come to know him well, as he recognizes that each Mercedes-Benz owner is truly part of the Mercedes-Benz family. Tino has a unique ability to mesh customer service with customer satisfaction. “I take pride in not only properly addressing my client’s concerns, but also in facilitating an enjoyable and positive experience.” The exceptional quality and integrity of the Mercedes-Benz brand makes Tino proud to be a part of its continued success.
Schedule your appointment to see Tino, and the rest of our Service staff today!
Jackie Dressman, Service Advisor, jdressman@mercedesbenznaples.com,
Phone (888) 872-1044 Ext. 162
Many of you know Jackie Dressman by her wonderful personality, and bubbling charisma. She’s been a valuable asset to the Mercedes-Benz of Naples team since she returned in 2007. A New Jersey native, she graduated from Glassboro State college in 1986 with a bachelor of Arts. Her father then suggested she find a summer job, and that’s where the story begins. Today Jackie has been with Mercedes-Benz since 1989, living in Fort Lauderdale, Fort Myers, and Naples. Jackie has been a Master Certified Service Advisor since 1995, she accredits all her success to the wonderful clients she’s helped over the years. You can count on Jackie.
Schedule your appointment to see Jackie, and the rest of our Service staff today!
Chuck Searles, Service Advisor, csearles@mercedesbenznaples.com,
Phone (888) 872-1044 Ext. 132
Chuck has worked with the Mercedes-Benz product since 1974 when he started as a technician in Ft. Lauderdale, Florida. He has been with Mercedes-Benz of Naples since 1999. Chuck’s statement is “I am most concerned about customer satisfaction and maintaining customer loyalty to the Mercedes-Benz brand”. His goals are to have his clients cars fixed right the first time as quickly and efficiently as possible. Chuck achieved the highest level of training with Mercedes-Benz in 2005 and achieved his Master Certification.
Schedule your appointment to see Chuck, and the rest of our Service staff today!
Geoffrey Kaleal, Service Advisor,
gkaleal@mercedesbenznaples.com,
Phone (888) 872-1044
Geoff Kaleal has been with Mercedes-Benz of Naples since 2007, He’s originally from the Motor City. His true passion is the Mercedes-Benz AMG performance line. Geoff has attended several automotive vocational schools, while also pursuing a degree in Business Management. Geoff strives for perfection and 100 percent client satisfaction. His true love for the Mercedes-Benz product has motivated him to excel. In December of 2010 he completed his Mercedes-Benz Master Certification requirements. Geoff is our youngest Service advisor and has set high goals for himself. You can count on him to assist you in any situation. Geoff truly believes in client satisfaction, and has dedicated himself to providing each client with the “best of the best” service experience possible.
Schedule your appointment to see Geoffrey, and the rest of our
Service staff today!
Michael Cabrera, Service Consultant, mcabrera@mercedesbenznaples.com,
Phone (239) 298-7176
For accurate information, call Michael today.
Schedule your appointment to see Michael, and the rest of our Service staff today!
Mark Ruset, Service Consultant mruset@mercedesbenznaples.com,
Phone (239) 298-7177
Mark would be happy to be of service.
Schedule your appointment to see Mark, and the rest of our Service staff today!
Ronald Pamella, Service Consultant, rpamella@mercedesbenznaples.com,
Phone (239) 298-7191
Ronald has the experience & knowledge to assist you.
Schedule your appointment to see Ronald, and the rest of our Service staff today!
Luke Allen, Service Consultant, lallen@mercedesbenznaples.com,
Phone (239) 298-7189
You can count on Luke for solid customer service.
Schedule your appointment to see Luke, and the rest of our Service staff today!
Patrick Baffa, Service-Loaner Fleet Manager, pbaffa@mercedesbenznaples.com,
Phone (239) 298-5007
Patrick provides top-notch assistance.
Schedule your appointment to see Patrick, and the rest of our Service staff today!
David Russell, Master Certified Shop Foreman drussell@mercedesbenznaples.com,
Phone (239) 298-7176
David’s knowledge is unsurpassed.
Schedule your appointment to see David, and the rest of our Service staff today!
Jessica Martin-Nazzaro, Service Office Manager, Phone (888) 872-1044
Jessica is proud to be of assistance.
Schedule your appointment to see Jessica, and the rest of our Service staff today!
Suzy Rosales, Assistant Office Manager, Phone (888) 872-1044
Suzy is dedicated to superior customer service.
Schedule your appointment to see Suzy, and the rest of our Service staff today!
Lori Gregory, Service BDC Manager lgregory@mercedesbenznaples.com,
Phone (239) 298-7112
Lori takes great pride in providing excellent customer service.
Schedule your appointment to see Lori, and the rest of our Service staff today!
Norma Williamson, Reception/Customer Service, Phone (888) 872-1044
Norma’s cheerful voice greets and guides you when you call for assistance.
Schedule your appointment to see Norma, and the rest of our Service staff today!
Jennifer Navarro, Assistant Office Manager, Phone (888) 872-1044
Count on Jennifer to provide helpful assistance.
Schedule your appointment to see Jennifer, and the rest of our Service staff today!
Danny Mercado, Detail & Car Wash Manager, Phone (888) 872-1044
Danny’s attention to detail is what keeps customers coming back.
Schedule your appointment to see Danny, and the rest of our Service staff today!